How To make Visible Wireless Work in Puerto Rico
My family has Visible Wireless. It’s great. But when we landed at the airport in San Juan, Puerto Rico, we had no service. The Internet was no help. I stayed on customer service chat for an hour, only to figure it out myself.
Here’s how –
- Get on Wifi, go to visible.com (not their app). Go to your Account. Buried down on the Overview page, there’s a slider with Enable Global Pass as one of the options. Do that. And yes, there is a Global Pass page, but of Nov 2026, there’s no “enable” link on that page. You have to go to your Account page.
- You might get an activation text. It may work at the airport, but it’s going to go away. You were supposed to activate Global Pass in the US mainland. Puerto Rico does not have Verizon towers to provision the Global Pass. But, you’re in Puerto Rico, so it won’t work. There’s a hack.
- Go to your Network settings. Find your SIM settings. Make sure Roaming is turned ON. Go to Automatically Select Network – turn that OFF.
- Under Automatically Select Network, click Choose Network. Look for Claro or Liberty. They might say (forbidden). That’s ok – they have the networks the Global Pass connects to. Click them. You might get a warning, ignore, click them. Give it a minute. It should connect. You have mobile data! Hurray! I’m on Android – it’s the same on iPhone but different labels I guess?
- Everyday at Midnight, you’ll be charged $5 on the Visible plan. But on all plans, it’ll re-connect and notify you. Sometimes you have to manually click on the network. Again, it’s Claro or Liberty.
Hope that helps! Have fun!
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